11
AI &AUTOMATION BAROMETER REPORT
In which of the following areas do you automate at least one
workflow process per month without any human intervention,
including confirmation?
None of the above
Invoice creation in another system 29%
27%
23%
19%
17%
15%
14%
9%
8%
42%
Project creation in TMS
Project creation in business
management system
Email management
Integration between CRM and business
management system
Full project management from creation to
delivery to the client
Vendor selection
Quality score setting
Vendor onboarding
Automation
LSCs are more likely to automate invoice creation and email management, whereas the client-side is more
likely to automate project creation in TMS and the full PM from creation to delivery. Those headquartered
in North America are more likely to automate project creation within the TMS, while those in Asia prefer
to automate invoice creation.