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AI &AUTOMATION BAROMETER REPORT
The human element
• Afraid of the temptation to replace some humans after a certain period of time and contribute to make the industry
obsolete...
• AI is still perceived as a magical box to solve all problems without taking into account that certain processes and
decisions cannot be delegated to AI. As a company that provide services for the benefit of vulnerable populations,
human connection is important.
• Competence re-wiring
• Misuse and overdependence as well as client perception that it is infallible. We need to be able to make the
argument for the need for human intervention without sounding self-serving.
• Need to educate ourselves and upskill on available AI technologies
• Protecting human jobs
• Staff buy-in
• That using AI solution will displace the time spent by humans on localizing to in-house resources’ time to prepare
our content to yield best results, or to QA.
• The need to deprecate some roles
• To start, the technology changes daily so it requires constant learning. Second, there’s a lot of change management
and training required and as a small organization with limited resources, it’s challenging.
Customer issues
• Having the approval from the client.
• How to ensure customers are satisfied without seeing their costs go to zero.
• Very high expectations from uneducated users/stakeholders.
CHALLENGES
AI &AUTOMATION BAROMETER REPORT
The human element
• Afraid of the temptation to replace some humans after a certain period of time and contribute to make the industry
obsolete...
• AI is still perceived as a magical box to solve all problems without taking into account that certain processes and
decisions cannot be delegated to AI. As a company that provide services for the benefit of vulnerable populations,
human connection is important.
• Competence re-wiring
• Misuse and overdependence as well as client perception that it is infallible. We need to be able to make the
argument for the need for human intervention without sounding self-serving.
• Need to educate ourselves and upskill on available AI technologies
• Protecting human jobs
• Staff buy-in
• That using AI solution will displace the time spent by humans on localizing to in-house resources’ time to prepare
our content to yield best results, or to QA.
• The need to deprecate some roles
• To start, the technology changes daily so it requires constant learning. Second, there’s a lot of change management
and training required and as a small organization with limited resources, it’s challenging.
Customer issues
• Having the approval from the client.
• How to ensure customers are satisfied without seeing their costs go to zero.
• Very high expectations from uneducated users/stakeholders.
CHALLENGES
